What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble seeing header

    Asked by Juliet Bruno  on May 13, 2015 at 08:10 AM

    I have a client that says she can’t see the image of the picture. I’ve sent it to 4 people who all see the picture fine. I’m stumped. Do you think it can be an explorer thing?? Do you have any recommendations?

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    JotForm Support

    Answered by Chriistian on May 13, 2015 at 08:22 AM

    Hi Juliet Bruno, 

    Thanks for contacting us.


    I checked your form and I can see the image. However, I noticed that the header image is taking too long to display.


    As per checking the image has a file size of 2.02 MB. I suggest you re-size/compressed and optimize your image using any photo editor.


    You can try this site to re-size and optimize your image:



    If you need further assistance, please feel free to contact us again.