Trouble seeing header

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    Juliet Bruno 
    Asked on May 13, 2015 at 08:10 AM

    I have a client that says she can’t see the image of the picture. I’ve sent it to 4 people who all see the picture fine. I’m stumped. Do you think it can be an explorer thing?? Do you have any recommendations?

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    Answered on May 13, 2015 at 08:22 AM

    Hi Juliet Bruno, 

    Thanks for contacting us.


    I checked your form and I can see the image. However, I noticed that the header image is taking too long to display.


    As per checking the image has a file size of 2.02 MB. I suggest you re-size/compressed and optimize your image using any photo editor.


    You can try this site to re-size and optimize your image:


    If you need further assistance, please feel free to contact us again.