What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access account

    Asked by Dave Williams  on May 13, 2015 at 08:53 AM
    Emails unable to access access account password reset bounce list
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    JotForm Support

    Answered by Jan on May 13, 2015 at 10:24 AM

    Original thread title: How many emails do i have to send to get a response????

    Your email is in the bounce list, which is why you're not getting any emails from JotForm.

     

    I removed your email address from the bounce list. Your thread was already answered by Ben, but I understand that you did not get the reply on your email although it is visible in the forums.

    Please try to do a password reset again. Please check your spam folders if it is not in your inbox. Also, I would advised you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Let us know if you still cannot access your JotForm account. Thank you.