What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Widget entries don't get reported in form submissionAsked by mlheureux on May 13, 2015 at 11:25 AM
For the following form:
When a user enters anything in any widgets (multiple text fields, multiple selections etc.), the values are not stored in the record of the submission, or if they are, I can't figure out how to view them.
How can I fix this ASAP without having to redo all widgets as text areas?
Thanks for your help & looking forward to hearing back from you soon!
Upon checking your account, I see that the "Multiple selection" and "Infinite List" widget on the following columns below show the correct input values. To view your submissions, you can follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions
Although, I do see that It seems like there was a problem with the "Multiple Selections" widget in the field name "Which products do you use to encrypt your devices? (you may select more than one choice)".
Could you try removing the widget and re-adding it again? You could also try clearing your form's cache just to make sure. Also, is the form embedded in your website?
We'll wait for your response.