Form submission error message shows "incomplete submissions"

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    WISSF
    Asked on May 13, 2015 at 12:10 PM

    Hello,

     

    One of our clients continues to receive the following error message after completing our online application (Enrollment Application - Standard). When I go to our submissions and look for incomplete submissions, it is not there either, so I'm not able to complete it manually. I don't have a screenshot available, as the client has not provided one yet. Please advise.

     

    "Form ID did not match.  Form ID 32945545378163

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    Charlie
    Answered on May 13, 2015 at 12:38 PM

    It seems like you have embedded your form using the default script code, have you tried using the iFrame embed code instead? It seems like your website's code is conflicting with the form's code that causes that error message in your client's end.

    Here's a guide on how to get the iFrame code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Do let us know if the problem still persists.

    Thank you.