What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Number of Sub-users

    Asked by sarasjcc on May 13, 2015 at 03:25 PM

    We're migrating over from Adobe FormsCentral and struggling with the huge leap between prices of the plans. In Adobe there were no limits on the number of people we could share forms with. We're a nonprofit agency and make forms for a wide variety of programs across the organization, which several different people need to access. We currently about 9 sub-users and are worried about going over, however we'd never need anywhere near as many as 100. Is there not some option in between for, say, 15-20 sub-users?

    Also, is it only 10 at any given time or 10 ever? If people leave the organization and no longer need access to the forms can they be removed and replaced by a new sub-user? Thanks!

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    Answered by Shadae on May 13, 2015 at 03:59 PM

    Hi sarasjcc,

    I do apologize at this time there is no option to have 15 - 20 sub-users on your account without having our Professional subscription.

    It is ten sub-users at a given time. You do have the option to remove sub-users from your account and add a new one.

    I hope this helps, please inform us if you need further assistance.

    Thank you.

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    Answered by sarasjcc on May 19, 2015 at 02:46 PM

    Thanks for the information! That's unfortunate about the sub-user limit. It'd really be helpful to mid-sized non-profits like ours (and I imagine many others) if there was some more in-between options, rather than such a large price jump. But I do appreciate your quick response :) 


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    JotForm Support

    Answered by BJoanna on May 19, 2015 at 03:06 PM

    In behalf of my colleague you're welcome.

    Do let us know if you have any other question. 

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    Answered by sarasjcc on May 19, 2015 at 05:06 PM

    Actually, yes, I have another question about this. Am I limited on both how many people can access the forms in JotForm and how many different email addresses can receive the notification emails? 

    In many cases, I think departments can share a login, but sometimes one person is running a program and wants to receive submission notification emails, but that may not be the same person as the one who we set up as a sub-user to log in to JotForm. 

    Does that make sense?