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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Access denied XML error while downloading the files from submissions

    Asked by DeltaFacultyServices on May 13, 2015 at 05:22 PM

    Hi, this is happening again with the submissions from Anissa Jones and Dimitria Harding on this form 




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    JotForm Support

    Answered by Kiran on May 13, 2015 at 05:30 PM

    I am able to replicate the issue with the two submissions below :

    https://s3.amazonaws.com/jufs/DeltaFacultyServices/51027702287957/305631302381113982/2014 Annual Faculty Development Summary Form.docx 


    I'm forwarding the issue to our back end team to take a look. If there is any update on the issue, you'll be posted through this thread.

    Thank you!

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    JotForm Support

    Answered by liyam on May 14, 2015 at 04:57 AM


    I have searched for the said files, unfortunately the said files could not be found. It may have inadvertently got lost while the files were being submitted. This happens when the file was being uploaded at the certain period where the internet connection of the person submitting the file was intermittent.  As a result, causing the submission to prematurely complete the process.

    What I can recommend to you is to contact the people who submitted the file and request it to be submitted again.

    If you have other questions or concerns, please do let us know.