What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inquiry regarding reaching submission limits

    Asked by Ala on May 14, 2015 at 01:21 PM

    also, Question 2:

    2) if I exceed quota of 100 people submitting the form monthly, will I get automatically upgraded to paid membership or will my users get blocked from submitting to my forms?

    2b) is the 100 quota for people visiting the form/clicking on URL of it or submitting it?

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    JotForm Support

    Answered by Charlie on May 14, 2015 at 01:41 PM

    Hi again,

    Please check our pricing page here: http://www.jotform.com/pricing/.

    If you are near your account limits, you will receive an email about it, when you finally reached your limits, your forms will temporarily be disabled, which means no new submissions will be received. You will then need to upgrade to a higher plan, BUT if you do not want to upgrade, you can wait for the counters for your submission limits to reset back to "0" which happens every 1st day of the month.

    Please do take note that the monthly resets happens only for submission limits. It is a different case when you reached your Upload Storage space limit, if you reached it, you will need to delete submissions that has file attachments on them to free up space, OR you can upgrade to a higher plan instead.

    Visiting the form URL cannot be counted as a submission, therefore it does not affect your limits. The user needs to click submit to count it as a submission.

    Do let us know if you need more information on this.