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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save Forms to Continue Later is not working

    Asked by orgsource on May 14, 2015 at 02:36 PM

    I have set up my form using your instructions, so that users get a unique link to get them back into their form. But it still seems to be browser/cookie dependent. I tried going through the form and even saving it, but when I went to a different browser all of the data did not show up. I had to use the original browser. Is there any other way around this?



    This is a re-post of a comment on How to Save Forms and Continue Later

    unique continue later
  • Profile Image
    JotForm Support

    Answered by jonathan on May 14, 2015 at 03:12 PM

    Hi,

    Is this the jotform http://www.jotform.us/form/51205338126144 you were working on?

    I checked the form, and I found that the Continue Later feature of the form is NOT enabled.

    user guide: -How-to-Enable-Auto-Fill-Feature

     

    Please enable the feature on the form, and it should work.

    Let us know if you need further assistance.

    Thanks.

     

     

     

  • Profile Image

    Answered by dbriskey on May 14, 2015 at 03:25 PM

    No, it was this form:  http://www.jotform.us/form/51115878053152

     

    I checked your instructions, and the only thing I changed after reading them was "Time to Live."  I changed it from 1 day to 4 weeks. Otherwise, the other settings were in place. 

  • Profile Image
    JotForm Support

    Answered by jonathan on May 14, 2015 at 03:49 PM

    I test your jotform http://www.jotform.us/form/51115878053152

    and the Auto fill and auto save is working though.

     

    as you can see, I test fill the form, closed the browser, open the form again, and the auto fill data is there.

    Were you not able to make similar test on your browser work?

    Please let us know if still not working.

    Thanks.

     

     

  • Profile Image

    Answered by dbriskey on May 14, 2015 at 03:52 PM

    It works properly if I use the same browser. It does not work if I use a different browser. I thought with the save and continue provision and the unique session-url (we have the two step process in place), anyone on any computer could update the form.  But I cannot even update the form on the same computer, unless I remain in the same browser.

     

    What else might be set up wrong? 

  • Profile Image

    Answered by Ben on May 14, 2015 at 05:16 PM

    From your opening question it seemed a bit off and with your last reply I believe that there is a mix of both options involved here - which is why it is working, yet not, but let me explain.

    1. Save Forms to Continue Later

    This option uses email session.

    - Requirements:

      - to have page breaks
      - to have one form that redirects them to another with the usage of email session

    - Features:

      - it can be accessed over any device to continue with it
      - works until submitted
      - data is saved and retrieved from our server

    - Downsides:

      - 2 submissions are used for a single person filling out the form one time
      - data is saved only when next / back page button is clicked

    2. Auto Fill Feature

    This option utilizes browser and its capabilities

    - Requirements:

      - no specific requirements besides activating it

    - Features:

      - saves data as it is added to the jotform
      - uses 1 submission for person filling out the form

    - Downsides:

      - must be accessed over the same browser that this was started on
      - if the form has a lot of fields this might slow it slightly down

    I hope that this gives you a bit of insight into the two and while both are good at what they are used for, you should still consider using only one of them on the same form.

    Do let us know if you have any questions in regards to this and we would be happy to answer them for you.