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    Forms are not working properly on Android phone, but work on all other devices

    Asked by feusebio on May 14, 2015 at 05:30 PM

    Hello, I have a similar problem where my form is working on pc's and apple iPhone's but not on any android device.  I did not have this issue before.  The form can be found at the following link;

     

    http://form.jotformpro.com/form/51243797448970

    mobile devices Android Android phone
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    Answered by feusebio on May 14, 2015 at 05:34 PM

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    Answered by Ben on May 14, 2015 at 05:37 PM

    Could you please add a screenshot of the issue that you are experiencing and add any specific steps that are needed in order show the issue.

    Is the issue shown on the screenshot above? If so I see that you already have a thread about that: http://www.jotform.com/answers/570077 so I would suggest following back on that thread instead.

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    Answered by feusebio on May 14, 2015 at 05:39 PM

    I have but I did not get any response.  I sent this link to many people and theya re having issues accessing it on their android phone.  Any suggestions?

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    Answered by Ben on May 14, 2015 at 05:47 PM

    OK, I have marked that one as answered so that my colleagues do not look into the issue there while it is being looked into here as well.

    Please note that we are assigned to the tickets as they are updated, but it is always best to keep things in a single thread - in order to resolve the issue properly - and much faster.

    Now to get that error you would need to go to the form over this link:

    http://form.jotformpro.com/form 51243797448970

    while this one should work: http://form.jotformpro.com/form/51243797448970

    Can you please check both of the links in your Android Phone - but not by typing them, but by clicking on them.

    As mentioned, please leave your replies on this thread only in regards to this issue. This is the link to this thread: http://www.jotform.com/answers/570145

    Do let us know how it goes.

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    Answered by feusebio on May 14, 2015 at 05:51 PM

    No problem. Thanks for your help. To double check you want me to click on each link on the same phone and see which one worked?

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    Answered by feusebio on May 14, 2015 at 05:54 PM

    They are both not good.  Is it possible , I change the name of this form that is causing this error?

     

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    Answered by feusebio on May 14, 2015 at 06:26 PM

    Please help me with this as I have hundreds of complaints.

     

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    Answered by raul on May 14, 2015 at 07:42 PM

    I've tested your form using my phone (Android 4.4.2) and it loaded correctly.

    Have you tried to clear your browser's cache? Can you also let us know which version of Chrome/Android are you running?

    We'll wait for your response.

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    Answered by feusebio on May 14, 2015 at 07:44 PM

    The problem is it works on some and others get the 404 page not found.  I do not know which browser it is as I have too many people saying that there is the same issue.  I never had this problem with this form before. Is it possible it is because I changed the name of the form?

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    JotForm Support

    Answered by ashwin_d on May 15, 2015 at 01:04 AM

    Hello feusebio,

    It is very unlikely that changing the form name will cause this issue. I also tested your form in my android device and I am unable to replicate the issue you are having. Your form seems to work as expected. Please check the screenshot below:

     

    This is very strange that it is not working in your device along with your other users as well. I am not sure what is causing this issue. Can you please try the following URL:  http://www.jotformpro.com/form/51243797448970 

    I would also suggest you to try our custom form URL feature as well and see if that works fine: The following guide should help you:  http://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form 

    Do get back to us if the issue persists and we will report it to our back end team.

    Thank you!