- ahidayatAsked on November 16, 2011 at 10:46 PM
Hi there, since two days ago i can not open the uploaded forms. Thanks
- JotForm SupportidarktechAnswered on November 16, 2011 at 11:05 PM
Can you please provide more details? I have checked your account and was able to open all the uploaded files successfully. If you mean where to find and open downloaded files, please check the information below:
The form builder does not have some sort of a 'central location' for uploaded files yet. You'd have to view the specific submission, to which a file is uploaded with in the submissions page, to access the file.
1. Go to My Forms
2. Click on the name of the form that is used to upload the file
3. Click the Submissions button above
4. Browse through the submissions to see the download link for the uploaded files
If anything is unclear or needs further explanation, just let us know. Thank you for choosing JotForm as your form builder!
- ahidayatAnswered on November 16, 2011 at 11:49 PM
Thanks idarktech, I did those steps exactly as you mention, but I still can't open the uploaded file. for example, I click a link and it directs me to http://s3.amazonaws.com/jufs/ahidayat/12501644166/18731199912154478/greenpix_led_wall.jpg. But nothing open, chrome just sayUps! Google Chrome tidak dapat menemukan s3.amazonaws.com
- JotForm SupportidarktechAnswered on November 16, 2011 at 11:59 PM
I tried replicating the problem for a couple of minutes, using the actual files from your form submissions, but failed miserably. Can you try to clear your browser's cache or try to use other browsers and see if that makes any difference on the result? Thanks in advance.
We'll wait for your response. Thank you so much!
- ahidayatAnswered on November 17, 2011 at 12:16 AM
I try firefox and opera, both of them can't open the files. opera: Could not locate remote server
You tried to access the address http://submit.jotform.com/uploads/ahidayat/12501644166/187220186110138240/scan0041.jpg, which is currently unavailable. Please make sure that the web address (URL) is correctly spelled and punctuated, then try reloading the page.
Make sure your Internet connection is active and check whether other applications that rely on the same connection are working.
Check that the setup of any Internet security software is correct and does not interfere with ordinary web browsing.
If you are behind a firewall on a Local Area Network and think this may be causing problems, talk to your systems administrator.
Try pressing the F12 key on your keyboard and disabling proxy servers, unless you know that you are required to use a proxy to connect to the Internet. Reload the page.
Server tidak ditemukan
Firefox tidak menemukan server di s3.amazonaws.com.
Periksa kesalahan pengetikan pada alamat seperti
ww.example.com yang seharusnya
Bila Anda tidak dapat memuat laman apa pun, periksa sambungan jaringan komputer
Bila komputer atau jaringan Anda dilindungi firewall atau proxy, pastikan
bahwa Firefox diizinkan untuk mengakses Web.
- JotForm SupportidarktechAnswered on November 17, 2011 at 01:06 AM
For some reason I don't have problem viewing your files. Can you please check if you have an anti-virus or some other security tools which is possibly blocking this http://s3.amazonaws.com website? If you have, can you try disabling them and see if that helps?
We'll await for your response. Thank you so much for your patience.
- ahidayatAnswered on November 17, 2011 at 01:44 AM
Thanks for the answers. I've figured out the problem. It seems that the network administrator who has just put http://s3.amazonaws.com in the blocked list sites. I'll ask them to pass it.
- JotForm SupportidarktechAnswered on November 17, 2011 at 02:13 AM
Glad to hear you were able to figure it out Ahidayat. If you have any other concern, please feel free to let us know. Thank you and have a great day!