Can you clarify the options in the Email Reply-To/Recipient Settings Panel?

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    choreo
    Asked on May 14, 2015 at 05:58 PM

    I see (3) drop-dowsn in the upper left of that panel:

    Sender Name:

    Sender E-Mail:

    Reply-to Email:

     

    Sender Name apparently lists certain text fields from the form I created, but also lists "Jotform" as an option - what does that do?

    Sender E-Mail lists "noreply@jotform.com", "noreply@formresponse.com" and "Add a Sender Email" - what do each of these do and which should I use and when?

    Reply-to Email lists "None", several text fields from my form, the email address field (I am assuming from my form) - what does this do?

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    raul
    Answered on May 14, 2015 at 07:19 PM

    Thank you for contacting us.

    The Sender Name is the value that is shown as the sender name in the received email, the sender email is the email address that will be used as the sender address on the email notification.

    You can see a more clear identification on the picture below.

    The reply-to address is the address that will be used when the user hits the Reply button on his email client.

    I hope this answers your question.

    If you need more clarification on this matter, please let us know.

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    choreo
    Answered on May 14, 2015 at 07:33 PM

    Why would anyone want to Reply To: "noreply@jotform.com"? Where would that response be sent to?

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    Kiran
    Answered on May 15, 2015 at 12:32 AM

    As the email ID indicates, the emails sent to noreply@jotform.com will not be sent and you should be receiving a bounce message. If you want the users to reply to email sent, you can select the email address field from the dropdown if it is a notifier.

    If it is an auto-responder, you can type the email address allowing form submitting people to reply back to you.

    Hope this information helps. Please let us know if you have any other questions. We will be happy to help.

    Thanks!

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    choreo
    Answered on May 15, 2015 at 02:53 AM

    Thanks for the clarification!

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    Boris
    Answered on May 15, 2015 at 07:33 AM

    On behalf of my colleague, you are welcome.

    Please contact us again if you have any other questions, we will be happy to help.