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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Still unable to receive email notification on an AOL email address

    Asked by GPPR on May 14, 2015 at 06:26 PM

    I tried these suggestions and nothing, My email is not getting the forms anymore. Any other advice?



    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

    email AOL email notification unable to receive
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    JotForm Support

    Answered by Mike_G on May 14, 2015 at 08:15 PM

    I would like to apologize for any inconvenience this have caused you. This happens because AOL rejects JotForm's mail server domains. Here is the list of JotForm Mail Server Domains:

    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com
     
    Which you can also find in this guide: Whitelisting-JotMails-IP-Addresses
     
    Since you already have the list of mail server domains that JotForm has, all you need to do now is follow the instruction on this link for AOL emails: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm
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    Answered by mojo40design on October 22, 2015 at 12:37 PM

    The fix:  WhiteList the form sender's email address

     

    Login to you AOL account

    Go to "Contacts"

    Add "noreplay@jotform.com" as a contact (You can use Web for the First Name and Submission for the Last Name.

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    JotForm Support

    Answered by Mike_G on October 22, 2015 at 02:19 PM

    @mojo40design

    Thank you for sharing us your workaround. We appreciate it. 

    Cheers!