What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still unable to receive email notification on an AOL email address

    Asked by GPPR on May 14, 2015 at 06:26 PM

    I tried these suggestions and nothing, My email is not getting the forms anymore. Any other advice?

    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

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    JotForm Support

    Answered by Mike_G on May 14, 2015 at 08:15 PM

    I would like to apologize for any inconvenience this have caused you. This happens because AOL rejects JotForm's mail server domains. Here is the list of JotForm Mail Server Domains:

    Which you can also find in this guide: Whitelisting-JotMails-IP-Addresses
    Since you already have the list of mail server domains that JotForm has, all you need to do now is follow the instruction on this link for AOL emails: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm
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    Answered by mojo40design on October 22, 2015 at 12:37 PM

    The fix:  WhiteList the form sender's email address


    Login to you AOL account

    Go to "Contacts"

    Add "noreplay@jotform.com" as a contact (You can use Web for the First Name and Submission for the Last Name.

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    JotForm Support

    Answered by Mike_G on October 22, 2015 at 02:19 PM


    Thank you for sharing us your workaround. We appreciate it.