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  • Profile Image

    I am not receiving notifications from my form

    Asked by twomountain on May 15, 2015 at 02:05 PM

    Do I have to update the script on my website if I make changes to the notification emails on my forms?

     

    I'm not receiving notifications to info@goldendalechamber.org when forms are submitted on my client's website. Additionally, though I've made and saved changes on the subject line, the form submitter receives a subject line: Auto Responder 1. Also, although I have verified info@goldendalechamber.org, the response comes from jot form. 

     

    Not good, can you assist?

     

    Thanks, 

     

    Nicole Lundin

    Two Mountain Marketing

    nicole@twomountainmarketing.com

    509.314.0516

    Page URL:
    http://www.goldendalechamber.org/contact.html

    Screenshot
    receiving Emails My Forms saved thanks
  • Profile Image
    JotForm Support

    Answered by Aury on May 15, 2015 at 03:37 PM

    @twomountain

    I am sorry for the inconvenience this issue is causing you.

    I have gone ahead and checked your forms "Contact Us" and "Mild" and had the following:

    Mild: Receipient E-mail is empty, as shown below,

     

    Contact Us, does not have E-mail Notification:

    The following guides will help you to fix this up:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

    I hope this helps to solve this issue. If any other question please do not hesitate to contact us.