Auto Responder not working right

  • nrtreasurer
    Asked on May 15, 2015 at 2:22 PM

    One of our forms is set up with an auto responder email that is not sending. This is "Web Profile Submission Form," which you can see at http://www.newrattitude.org/admin/profilesub.php. The primary notification that goes to newratbio@yahoo.com *IS* working properly, but the submitter is not receiving the auto response. It is set up to go to the "Email Address" supplied by the submitter. I have tested this to ensure that it's not a case of the submitter having mistyped his/her own email address. Nor are these getting caught in a spam filter. Can you let me know what is wrong? Thanks.

    Page URL: http://www.newrattitude.org/admin/profilesub.php
  • Sammy
    Replied on May 15, 2015 at 4:02 PM

    I have tested by submitting sample date in your form, the jotform mail logs says that the auto-responder mail has been sent successfully by the custom email address you set up.

    However a copy of the mail did not reach my inbox.

    Auto Responder not working right Image 1 Screenshot 20

    I suspect the issue is with the smtp settings of your email address, either yahoo is preventing them from being delivered, could you check the smtp settings for the email newratbio@yahoo.com


    This information might be of use too http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

  • nrtreasurer
    Replied on May 18, 2015 at 10:08 AM
    I have no clue how to "check the smtp settings" for the yahoo email address. I have logged in and searched throughout the settings options but don't see anything about smtp. Can you provide additional info on that?
     
    But in any case, under the assumption that the issue *is* with yahoo preventing the emails from being delivered, I changed the "Sender Email" setting on this form from newratbio@yahoo.com to noreply@jotform.com. Then I did another test submit. Same problem. The form DOES get correctly delivered to newratbio@yahoo.com, but the submittor does not receive a copy.
     
    Any other ideas?

     

    Oh, and by the way we have several other forms that have auto responders set up, and those *do* seem to be working properly.
  • Sammy
    Replied on May 18, 2015 at 10:42 AM

    Try setting up your yahoo sender id using mandrill

    http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    I have checked the logs for some of the submitters auto-response emails and it seems they are being rejected by yahoo's servers due to their DMARC policies, unfortunately not much can be done from our side regarding this policy.

    https://help.yahoo.com/kb/mail/SLN24016.html

    If you have a Gmail address i would recommend using it as the sender or using the mandrill option

  • nrtreasurer
    Replied on May 18, 2015 at 10:52 AM

    Uh... as I wrote earlier, I DID set the sender as a different address that is not connected with yahoo at all. But it is still not working.

     

  • Sammy
    Replied on May 18, 2015 at 11:04 AM

    Sorry about the misunderstanding,

    I recommend removing the current auto-responder then adding a new one, after that test with the default setting.

    Do notify me of the outcome, ill keep on looking at other options adn testing it on a copy of your form.