What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you confirm my account has been downgraded to free?

    Asked by JessicaBell on May 15, 2015 at 03:00 PM

    Hi there,


    Can you please confirm that my account has been downgraded to the free option.  The changes are not appearing on my profile.

    I will be cancelling payments from this date onwards from my Pay Pal account.

    Thank you.



  • Profile Image
    JotForm Support

    Answered by Mike_G on May 15, 2015 at 05:02 PM

    I have checked your account and you have made a successful downgrade. Your account is scheduled to downgrade on June 12, 2015. 

    If you have any other questions please feel free to let us know anytime. Thank you.