What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form (and data) has disappeared

    Asked by mpatin on May 15, 2015 at 03:23 PM

    My form has been replaced with a form from another business! I can no longer see all my waivers. YIKES!!!

    Page URL:
    http://www.whatagreatdog.com/#!waiver/c17t4

    my forms forms data
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    Answered by Ben on May 15, 2015 at 05:05 PM

    I am not quite sure what you mean by that? I took a look at your account and it seems that there are 2 forms, but no apparent issue with them.

    Could you please give us a bit more details for us to check?

    If needed, do let us know and we can mark the thread as private as well - if that is what you would prefer.

    If you have a direct link to the form that you are missing or its ID please include it - the one that you have already linked to is existing in your account.

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    Answered by mpatin on May 15, 2015 at 05:58 PM

    Hi Ben,

    I do have two forms. But, the first form is not mine. I had a different form (with hundreds of submissions). My business is a dog training center. It looks like a photography studio form somehow overlaid mine. I haven't even logged into jotform lately to have accidentally messed it up.

    Because its gone... I'm not sure the best way to identify it for you. I do have all the "New Submission" email alerts. But, those don't show a form ID. I have the spreadsheet that was updated when I had a submission. It does submission IDs for each submission. Here's one of those: 304323005601393053

    I checked my form archive area and I don't seem to have anything there. What else might I have that would help with the search?

    Thanks!! Maureen Patin

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    JotForm Support

    Answered by david on May 15, 2015 at 06:47 PM

    Does anyone else possible have access to your account?  Do you have someone that works on your website for you or anything like that?  Since each form is given its own ID, it is highly unlikely that an embedded form was replaced with another form without doing it manually.  The submission ID only helps if we have the full URL for the submission. 

    I checked our mail logs for the last 300 submissions associated with your email address and all of them were for this form:

    http://www.jotform.us/form/50507884666163

    However, none of which matched the ID your provided.

    Is this the email address associated with that submission? "maureen@whatagreatdog.com"

    If it is a different address, let us know so we can check that one too. 

  • Profile Image

    Answered by mpatin on May 15, 2015 at 07:01 PM

    We noticed the change early today. Our form was fine yesterday. Then today it is showing up as some random photo studio in Georgia. I'm the only one with access to the Jotform account and I haven't been in it. This really isn't user error. I haven't touched the app this week. I do have a secondary email id that is used for the google drive that the app writes to. Just in case that is linked to something in your app, here it is: info@whatagreatdog.com.

    If all those submissions are associated with the same form number, then our form must have somehow been written over... yet retained the same number. When I go to work tomorrow, I can find the URL we are using. We run the app on IPAD kiosks. So the URL is stored there. Will that be helpful?

    Thanks,

    Maureen

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    JotForm Support

    Answered by jonathan on May 15, 2015 at 07:34 PM

    If all those submissions are associated with the same form number, then our form must have somehow been written over... yet retained the same number

    I am sorry but no. This is not likely to happen because the form ID# is universally unique to the whole system.

    What could actually had transpired was that the form http://www.jotform.us/form/50507884666163 was updated/modified.

    So the data have been changed/removed.

    May I ask if there is anything visibly changed on the this jotform http://www.jotform.us/form/50507884666163 if compared to how it was yesterday?

    Any fields added? removed? changed name?

    There is a way to restore a form to a previous version or saved point.

    That is by using the Revision History feature of the form

    user guide: -How-to-View-Form-Revision-History

    If you restore the form to the previous version, it will also restore the existing submission data.

    We will wait for your updated response.

     

    Thanks.

     

  • Profile Image

    Answered by mpatin on May 15, 2015 at 07:50 PM

    Very interesting. The form was modified last night by guest_51338056400042. That wasn't me.

    I'll now restore to the previous version and see how everything looks.

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    JotForm Support

    Answered by jonathan on May 15, 2015 at 08:01 PM

    I just checked the guest account mentioned guest_51338056400042

    The information about this account points that it also access coming from your location (same computer or same network location).

    It is highly possible that you had access the form also when your were not logged in to your account mpatin . Thus the access log shows it as guest_xxxxxx only.

    The IP address of the computer used to access the form was exactly the same for the 2 mentioned account. It means this are the same account.

     

    Please go ahead and restore the form also. Let us know of the results.

    Thanks.

     

  • Profile Image

    Answered by mpatin on May 15, 2015 at 08:35 PM

    I've successfully restored to the correct version from a month ago.

    I'm totally perplexed with that guest account.  So, from your explanation, I'm understanding that someone can get into my account without using my login. They can login as guest and update my forms as long as they are using a computer on my network?

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    JotForm Support

    Answered by jonathan on May 15, 2015 at 08:50 PM

     So, from your explanation, I'm understanding that someone can get into my account without using my login. They can login as guest and update my forms as long as they are using a computer on my network?

    I apologize for the confusion, but this is incorrect.

    The only reason it you were able to access your form without being logged in to your account was because you were using the same computer, and the same browser.

    There is a saved cache and cookies on your browser that allows it to identify that it was also the same end-user. The cookie does expire, and it will prevent you accessing the form then if not logged in to the account.

    So the possibility of intrusion can actually happen if someone have invaded your computer at a very short time after you have just used it. 

    Be assured that what you were hinting as security issue is not possible and will not happen.

    Thanks.