What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by cassielewis99 on May 15, 2015 at 04:56 PM

    Please cancel my subscription to Jotform, I have tried using your service for 3 days and still cannot get your application to work.
    I have only used your service for 3 days so please refund my balance onto my credit card promptly.

    Please do not charge my card for another months service.
    I appreciate your prompt handling of this cancellation request.
    Cassie Lewis


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    JotForm Support

    Answered by david on May 15, 2015 at 05:49 PM


    My sincerest apologies for your experience with our service.  I checked your account and it appears it was automatically suspended by our system.  I checked your forms and they all appeared to be within our terms of use.  I activated your account and whitelisted your forms if you would like to use them again.

    As for your request for a refund, I went ahead and processed that for you.  You should receive an email confirmation shortly.  I also cancelled the related subscription so that you will not be billed in the future.

    If there is anything we can do to help you get your forms to way you would like them and for you to give us another chance, just let us know and we will be happy to help.