Not receiving emails on some submissions

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    Asked on May 15, 2015 at 05:13 PM

    I don't receive emails on some submissions. I am using GMail and search "all mail" and "spam" and it's not there. The last order we received is an example for "richard green"


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    Answered on May 15, 2015 at 06:26 PM

    Thank you for contacting us.

    According to our email history, the messages are being sent.

    Your email alerts configured to use custom sender address, so they use are being emailed from our own mail servers. In this case, you can try to whitelist our mail IPs via Google Apps.

    If this is not going to work we can provide you with alternative sending options.