How can I delete my Jotform account?

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    Asked on May 17, 2015 at 04:23 PM

    Since I do not need my account anymore, I was wondering how I can delete it.


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    Answered on May 17, 2015 at 05:15 PM

    Thank you for contacting us.

    This is something that only the support team can do upon request.
    I see that you have an active subscription with us, so you need to cancel it first before we can proceed with the account deletion.

    Please follow the steps below to cancel your subscription.

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button. 

    You can see a more detailed guide about this here: 

    Once this is completed, your account will be scheduled to be downgraded to a free plan and we'll be able to honor your request to delete it once the account is changed to a free plan.

    Please let us know if you need further assistance.