What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Forms and payment submission limits?

    Asked by pkemke on May 18, 2015 at 10:36 PM

    Under my account it says 10 payment submissions. What does that mean exactly and do I have to pay extra to have subscription forms that use paypal for payment? Do I only get 10 submissions a month for free and then what do you pay to use this form per subscription submission? What if people select recurring billing and pay monthly? How much for each form used???

    Payment submissions
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    JotForm Support

    Answered by Charlie on May 19, 2015 at 03:13 AM

    Please check our pricing page for more details, here is the link: http://www.jotform.com/pricing.

    You can subscribed to different plans, we have Free, Premium, Economy and Professional. You can stay on "Free" plan as long as you liked, although there are limits on it, see limits on pricing page.

    For Free plan, you have 100 regular submissions, 10 SSL enabled submissions, and 10 payment received, all are monthly limits. Payment receive submissions are forms that has payment processors integrated on them (Paypal, Authorize.net, Stripe, etc...), they are usually order forms. If you have an order form then your user fills it out, and was able to complete a payment transaction, then that is counted as a payment received. 

    Please do take note that when you are near your limits, we will email you about it, when you finally reached any of the submission limits your form will temporarily be disabled, and no new submission will be received. You will then need to upgrade to a higher plan to continue using your form, OR if you do not like to purchase a paid subscription, you can wait for the counter limits to reset back to "0", which happens every 1st day of the month. 

    I hope that helps. Do let us know if you need more information on this.

    Thank you.