Mailchimp Integration not updating groups on existing contacts

  • Profile Image
    Michelle 
    Asked on May 19, 2015 at 06:46 AM

    HI, I'm using the Mailchimp integration on a number of contact forms. All the forms are linked to one list, but use a different group. If the form is submitted by a new contact the group is added in Mailchimp and works as expected. But if a form is submitted by an existing contact it does not add on the group.

    E.g. - new contact submits form and is added to Mailchimp and put in the group "General Interest". But if they fill out another form they aren't added to the group linked to that form.

    How can I have a form update an existing contact?

    Thank you.

     

    Michelle

  • Profile Image
    Welvin
    Answered on May 19, 2015 at 10:24 AM

    Hi Michelle,

    I just tested the integration and you're right, it does not update the group although the changes are recorded in the subscribers list.

    Here are my test forms:

    http://www.jotformpro.com/form/51384218171957

    http://www.jotformpro.com/form/51383789675978

    Feel free to submit.

    I think this is our how integration works for now, but allow me to submit this thread to our developers for further checking. If there are updates, you should know it via this thread.

    Thanks

  • Profile Image
    mariadoyle
    Answered on May 19, 2015 at 03:09 PM

    Thank you Welvin. 

     

    Could a developer please comment on when or if this will be done? This is very important for us so I may need to look for an alternative solution if it isn't addressed soon.

     

    Thanks

    (ooh - this is still Michelle, but I was logged into a different account!)

  • Profile Image
    BJoanna
    Answered on May 19, 2015 at 03:49 PM

    Unfortunately, we can not give you any time frame when and if this will be implemented. 

    We will inform you via this thread when our developer have any updates. 

  • Profile Image
    christinee279
    Answered on June 22, 2016 at 12:58 PM

    Is there any update on this issue? I am experiencing this as well.

  • Profile Image
    BJoanna
    Answered on June 22, 2016 at 02:24 PM

    @christinee279 

    This issue is still not resolved. 

    If you have same or similar issue please open new thread and provide us there more details about your issue.