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    Mailchimp Integration not updating groups on existing contacts

    Asked by Michelle  on May 19, 2015 at 06:46 AM

    HI, I'm using the Mailchimp integration on a number of contact forms. All the forms are linked to one list, but use a different group. If the form is submitted by a new contact the group is added in Mailchimp and works as expected. But if a form is submitted by an existing contact it does not add on the group.

    E.g. - new contact submits form and is added to Mailchimp and put in the group "General Interest". But if they fill out another form they aren't added to the group linked to that form.

    How can I have a form update an existing contact?

    Thank you.



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    JotForm Support

    Answered by Welvin on May 19, 2015 at 10:24 AM

    Hi Michelle,

    I just tested the integration and you're right, it does not update the group although the changes are recorded in the subscribers list.

    Here are my test forms:



    Feel free to submit.

    I think this is our how integration works for now, but allow me to submit this thread to our developers for further checking. If there are updates, you should know it via this thread.


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    Answered by mariadoyle on May 19, 2015 at 03:09 PM

    Thank you Welvin. 


    Could a developer please comment on when or if this will be done? This is very important for us so I may need to look for an alternative solution if it isn't addressed soon.



    (ooh - this is still Michelle, but I was logged into a different account!)

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    JotForm Support

    Answered by BJoanna on May 19, 2015 at 03:49 PM

    Unfortunately, we can not give you any time frame when and if this will be implemented. 

    We will inform you via this thread when our developer have any updates. 

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    Answered by christinee279 on June 22, 2016 at 12:58 PM

    Is there any update on this issue? I am experiencing this as well.

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    JotForm Support

    Answered by BJoanna on June 22, 2016 at 02:24 PM


    This issue is still not resolved. 

    If you have same or similar issue please open new thread and provide us there more details about your issue.