What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I tried to log into my account and I received a notification that my account is suspended and I like to know why.

    Asked by Andrine  on May 19, 2015 at 08:31 AM
    my account and
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    JotForm Support

    Answered by Kiran on May 19, 2015 at 11:23 AM

    Hello Andrine,

    I see that your account is having multiple JotForms collecting credit card information using plain text fields which is not allowed through JotForm and violating our terms of usage. Such forms are considered as phishing forms and the accounts associated with such forms are automatically suspended. Your account cannot be activated unless you agree to our terms of usage and agree to delete all the guilty forms from your account.

    If you want to collect any payments, you'll need to use one of our payment integrations that is secured and complies with PCI security standards.

    Thank you!