My form was disabled because we reached the limit and I have now upgraded, are my previous forms and data lost?

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    Molly 
    Asked on May 19, 2015 at 10:35 AM

    It was only a few hours until I saw the email and paid the fee.

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    david
    Answered on May 19, 2015 at 12:49 PM

    Hi,

    Since you had not yet registered your account, your subscription was not properly applied.  You will not lose any of your data, your form was just inactive for a short period of time.  If you would please register your account using the same email address you used to create your form (mreese@saccwindsor.net), your forms will automatically be placed into your registered account.  Once you have registered, let us know so that we can apply your subscription to your registered account.  We are unable to apply subscription to Guest accounts.

    In the mean time, I went ahead and reset your limits so that your forms will be active until we get this sorted.