What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form was disabled because we reached the limit and I have now upgraded, are my previous forms and data lost?

    Asked by Molly  on May 19, 2015 at 10:35 AM

    It was only a few hours until I saw the email and paid the fee.

    Page URL:
    www.facebook.com/walkamilewindsor

    upgraded and fee email hours
  • Profile Image
    JotForm Support

    Answered by david on May 19, 2015 at 12:49 PM

    Hi,

    Since you had not yet registered your account, your subscription was not properly applied.  You will not lose any of your data, your form was just inactive for a short period of time.  If you would please register your account using the same email address you used to create your form (mreese@saccwindsor.net), your forms will automatically be placed into your registered account.  Once you have registered, let us know so that we can apply your subscription to your registered account.  We are unable to apply subscription to Guest accounts.

    In the mean time, I went ahead and reset your limits so that your forms will be active until we get this sorted.