What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form cannot be submitted when sliders with calculated results widget is hidden by conditional logic

    Asked by ishik on May 19, 2015 at 01:11 PM

    I have filled this form but it doesn't save. I have waited 20 min.

     

     

    http://form.jotformpro.com/form/50574223724957?

    min save changes too long
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    Answered by Syed on May 19, 2015 at 01:24 PM

    Hi Ishik;

        Which web browser are you using and which version, are you using an updated version of your web browser, have you tried to clear your web browser cache & cookies?

    Do let us know, so that we can further assist you on this, we would be happy to assist you further.

     

    Thankyou,

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    Answered by ishik on May 19, 2015 at 03:37 PM

    I tried safari and chrome. but it did not. all latest version. Can you try to save you.

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    JotForm Support

    Answered by Kiran on May 19, 2015 at 04:14 PM

    Generally, it doesn't take that much time to save a JotForm. As I tried to save the cloned version of your JotForm on my account, it seems to be working fine at my end.

    The issue might have happened due to browser cache or a session timed out issue. Please try clearing the browser cache by following the steps provided in the guide below :

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Also, please open www.jotform.com in a new window and login to your account if you are not logged in. Now, switch to the form editing tab and then try saving your JotForm.

    Let us know if you need any further assistance. We will be happy to help.

    Thanks!

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    Answered by ishik on May 19, 2015 at 04:38 PM

    I think I told you wrong. I can do saver. Users can not fill out the registration form.

     

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    Answered by raul on May 19, 2015 at 05:32 PM

    Thank you for the clarification.
    I see that what you meant is that the form cannot be submitted, right?

    I've made some tests in your form and found that this happens when the slider with calculated results widget is hidden.

    Let me pass this along to our development team so they can take a look at it.

    We'll keep you updated here for any updates on this matter.
    Thanks.

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    Answered by ishik on May 19, 2015 at 05:52 PM

    Thank you OK I'm waiting

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    JotForm Support

    Answered by TitusN on June 17, 2015 at 02:00 AM

    Hello, 

    This has been fixed - Your form will now submit normally even if the Sliders With Calculated Result widget is hidden conditionally. 

    We appreciate your patience - and should you have further difficulty - let us know. 

    Thanks!!