Form cannot be submitted when sliders with calculated results widget is hidden by conditional logic

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    ishik
    Asked on May 19, 2015 at 01:11 PM

    I have filled this form but it doesn't save. I have waited 20 min.

     

     

    http://form.jotformpro.com/form/50574223724957?

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    Syed
    Answered on May 19, 2015 at 01:24 PM

    Hi Ishik;

        Which web browser are you using and which version, are you using an updated version of your web browser, have you tried to clear your web browser cache & cookies?

    Do let us know, so that we can further assist you on this, we would be happy to assist you further.

     

    Thankyou,

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    ishik
    Answered on May 19, 2015 at 03:37 PM

    I tried safari and chrome. but it did not. all latest version. Can you try to save you.

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    Kiran
    Answered on May 19, 2015 at 04:14 PM

    Generally, it doesn't take that much time to save a JotForm. As I tried to save the cloned version of your JotForm on my account, it seems to be working fine at my end.

    The issue might have happened due to browser cache or a session timed out issue. Please try clearing the browser cache by following the steps provided in the guide below :

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Also, please open www.jotform.com in a new window and login to your account if you are not logged in. Now, switch to the form editing tab and then try saving your JotForm.

    Let us know if you need any further assistance. We will be happy to help.

    Thanks!

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    ishik
    Answered on May 19, 2015 at 04:38 PM

    I think I told you wrong. I can do saver. Users can not fill out the registration form.

     

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    raul
    Answered on May 19, 2015 at 05:32 PM

    Thank you for the clarification.
    I see that what you meant is that the form cannot be submitted, right?

    I've made some tests in your form and found that this happens when the slider with calculated results widget is hidden.

    Let me pass this along to our development team so they can take a look at it.

    We'll keep you updated here for any updates on this matter.
    Thanks.

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    ishik
    Answered on May 19, 2015 at 05:52 PM

    Thank you OK I'm waiting

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    TitusN
    Answered on June 17, 2015 at 02:00 AM

    Hello, 

    This has been fixed - Your form will now submit normally even if the Sliders With Calculated Result widget is hidden conditionally. 

    We appreciate your patience - and should you have further difficulty - let us know. 

    Thanks!!