What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing Forms - Can't Access

    Asked by Chad  on May 19, 2015 at 01:12 PM

    Hi,

    I created a couple forms on JotForm and for some reason they have disappeared.  If I got to the emails that I sent the forms through I am still able to access the form where you can submit the information, but I can access the original where I can go through the submitted information.  I don't know if I am able to give the form URL number someone could help me access all the information.


    Thanks for the help.

     

    Best,


    Chad

    Page URL:
    http://form.jotform.us/form/51065434781152

    can't access Emails JotForm thanks all
  • Profile Image
    JotForm Support

    Answered by david on May 19, 2015 at 01:33 PM

    Hi,

    It looks like your forms were created under a unregistered "Guest" account.  If you would like to register an account and then let us know you would like the forms from "guest_51066191474051" moved to your registered account, we will be happy to move them once you are registered.  You will then be able to access them as normal.  Just let us know once you have registered and we will move them as soon as we can.

  • Profile Image

    Answered by deboratigertext on May 19, 2015 at 01:49 PM

    Hi,

     

    Thanks for the help and letting me know the issue. I do have an account and it must have not been logged in when I was setting up the template.  The account is under the email Chad@tigertext.com.  If I could get that form/the info moved over to the registered account that would be great. Also, there are two other forms that were built out the same day, which were not linked up to the registered account as well.

    http://form.jotform.us/form/51315323766150

    http://form.jotform.us/form/51307470826151

    Also, do you know how to change the username on the account. It reads deboratigertext, but we need it changed to chadtigertext.

    Thanks for the help.

    Chad

  • Profile Image
    JotForm Support

    Answered by david on May 19, 2015 at 01:56 PM

    The additional forms you referenced were also created under the same Guest account.  I went ahead and moved all three to your account "deboratigertext".  You should now find them in with your other forms and accessible.

    If you have any further questions or need help with anything else, just let us know and we will be happy to assist you.

  • Profile Image

    Answered by deboratigertext on May 19, 2015 at 02:13 PM

    Hi David,

    Thanks for the help. I see all 3 forms now.

    Also, is there a way I can change the account name from "deboratigertext" to "chadtigertext"?

    Thanks,

    Chad

  • Profile Image
    JotForm Support

    Answered by david on May 19, 2015 at 02:23 PM

    You are very welcome, glad to hear the forms were successfully moved.

    The username "chadtigertext" was available so I went ahead and made the change.  You new username is now "chadtigertext".  I also updated your subscription to reflect the new username.

    If there is anything else we can help you with, please create a new thread for any new requests and we will be happy to help.