What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade service; when does it take effect?

    Asked by FIT_forms on May 19, 2015 at 02:36 PM
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    JotForm Support

    Answered by david on May 19, 2015 at 02:47 PM

    Hi,

    The upgrade should be nearly immediate.  When I checked our records though, I was unable to find any subscription payment information associated with your username or your email address.  If you have your order confirmation number, please let us know and we will get your subscription applied properly.

    In the mean time, I went ahead and reset your SSL limits and reactivated your account so that your forms would be active while we get this sorted.