What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a user tries to use the form I created, Webroot tells him Jotform is a major phishing site.

    Asked by kenjohnson_60174 on May 20, 2015 at 09:53 AM

    I imported my form from Adobe to Jotform, but a user says his Webroot Security insists he not proceed because Jotform is a major phishing site? I don't want to lose this project, but might if people are being kept from completing their forms due to this message.

    Can you inform me of what is happening? I do not get an error message from my Norton.

     

    Page URL:
    http://form.jotform.us/form/51205203445139

    JotForm site message project
  • Profile Image
    JotForm Support

    Answered by Kiran on May 20, 2015 at 10:49 AM

    I believe that it should be a false detection. As I check the web reputation from Webroot, it displays that the jotform.com and jotform.us website is safe and secure. 

    Also, I checked the direct Form URL and seems to be fine with that as well.

    We request you to add the URL to the whitelist of Webroot Security that could help in accessing the website. If the issue still persists, please let us know. We will be happy to look into this further.

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    Answered by kenjohnson_60174 on August 06, 2015 at 02:19 AM

    My supervisor, who has WebRoot on his computer, when pressing the form's SUBMIT button, still gets many warnings, including "JotForm is a major phishing site" and strongly warning him not to go further. His concern is that users will not want to complete this form with such a warning, and that it reflects badly on our organization. Is there nothing that can be done? I will have to move away from Jotform if he keeps getting these warnings.

     

    Thank you

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    JotForm Support

    Answered by Chriistian on August 06, 2015 at 02:51 AM

    Hi,

     

    Have you tried accessing the form using the secure URL of your form? Can you try the following secure URL of your form and check if you will still encounter the warning:

    1. https://www.jotform.us/form/51205203445139 

    2. https://secure.jotform.us/form/51205203445139

     

    We will wait for your response.


    Regards.