- townparkAsked on May 20, 2015 at 10:56 AM
I am trying to edit some submissions to our form, but condition #46 does not seem to be working when I go to edit the submissions. Can you help me figure out why it's not updating the submissions?
- townparkAnswered on May 20, 2015 at 10:57 AM
- JotForm SupportChriistianAnswered on May 20, 2015 at 11:30 AM
Thanks for contacting us.
I cloned your form (https://www.jotform.com/form/51394167012955) since the fields are hidden in your actual form. I cannot replicate your problem. From my end, it is calculating the your condition correctly as per screenshots below.
You may check my cloned form. If the problem persists, I would suggest you clear your form cache as well as your browser cache.
Do let us know if it works.
- townparkAnswered on May 20, 2015 at 11:59 AM
I cleared the cache and my browser history/cookies and it's still not working... Any other ideas?
- townparkAnswered on May 20, 2015 at 12:09 PM
OK, I think there is something seriously wrong here... As a workaround, I tried to create a NEW field to replace the old one. In the screenshot below, "Net Deposit" is the new field.
So there is something wrong...
- JotForm SupportWelvinAnswered on May 20, 2015 at 01:04 PM
The calculation won't work if there's no action made in the form. Since you have the field to update only when Paypal/Credit Card is selected, you have to unselect/select the option for this to work. So,
a. Input the amount in the fields
b. Navigate at the bottom part and unselect "Paypal/Credit Card".
c. Select "Paypal/Credit Card" back and the conditional calculation should be triggered.
This is how our calculation works and pre-selected option won't trigger the conditional logic.
- townparkAnswered on May 20, 2015 at 05:04 PM
I am so sorry, but your logic is not correct. By reselecting PayPal/Credit Card, it does not make a difference because ALL the other fields are working as stated even WITHOUT changing Payment Method. Please check again in the programming or language because there is something else that is wrong.
- raulAnswered on May 20, 2015 at 06:21 PM
I've also cloned your form to make some tests on my side and was also unable to reproduce the issue. The calculations were correct when I opened the submission and edit it.
Can you try to create a cloned version of your form and let us know if the issue persists in the cloned version?
- townparkAnswered on May 21, 2015 at 01:52 PM
- CharlieAnswered on May 21, 2015 at 02:27 PM
I see that you have edited your last post? Have you managed to fix the problem in your end? I'm checking your forms and it seems to be working as expected.
Could you give us an example of a correct calculation in your end. Also, is the form embedded on a website or is it being viewed directly using the Form URL?
We'll wait for your response.