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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Condition Not Working When Editing Submissions

    Asked by townpark on May 20, 2015 at 10:56 AM

    Hello,

    I am trying to edit some submissions to our form, but condition #46 does not seem to be working when I go to edit the submissions.  Can you help me figure out why it's not updating the submissions?

    Thanks,

    Alissa Kline

    Page URL:
    http://form.jotform.us/form/42441114567147

    Submissions not updating
  • Profile Image

    Answered by townpark on May 20, 2015 at 10:57 AM

     

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    JotForm Support

    Answered by Chriistian on May 20, 2015 at 11:30 AM

    Hi townpark,

     

    Thanks for contacting us.

     

    I cloned your form (https://www.jotform.com/form/51394167012955) since the fields are hidden in your actual form. I cannot replicate your problem. From my end, it is calculating the your condition correctly as per screenshots below.

     

    You may check my cloned form. If the problem persists, I would suggest you clear your form cache as well as your browser cache.

     

    Do let us know if it works.

     

    Regards.

     

  • Profile Image

    Answered by townpark on May 20, 2015 at 11:59 AM

    Hello,

    I cleared the cache and my browser history/cookies and it's still not working...  Any other ideas?

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    Answered by townpark on May 20, 2015 at 12:09 PM

    OK, I think there is something seriously wrong here...  As a workaround, I tried to create a NEW field to replace the old one.  In the screenshot below, "Net Deposit" is the new field.

    So there is something wrong...

    Please help.

    Thanks,

    Alissa

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    JotForm Support

    Answered by Welvin on May 20, 2015 at 01:04 PM

    Hi Alissa,

    The calculation won't work if there's no action made in the form. Since you have the field to update only when Paypal/Credit Card is selected, you have to unselect/select the option for this to work. So,

    a. Input the amount in the fields

    b. Navigate at the bottom part and unselect "Paypal/Credit Card".

    c. Select "Paypal/Credit Card" back and the conditional calculation should be triggered.

    This is how our calculation works and pre-selected option won't trigger the conditional logic.

    Thanks

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    Answered by townpark on May 20, 2015 at 05:04 PM

    Hi again,

    I am so sorry, but your logic is not correct.  By reselecting PayPal/Credit Card, it does not make a difference because ALL the other fields are working as stated even WITHOUT changing Payment Method.  Please check again in the programming or language because there is something else that is wrong.

    Thanks,

    Alissa

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    Answered by raul on May 20, 2015 at 06:21 PM

    I've also cloned your form to make some tests on my side and was also unable to reproduce the issue. The calculations were correct when I opened the submission and edit it.

    Can you try to create a cloned version of your form and let us know if the issue persists in the cloned version?

  • Profile Image

    Answered by townpark on May 21, 2015 at 01:52 PM
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    JotForm Support

    Answered by Charlie on May 21, 2015 at 02:27 PM

    Hi,

    I see that you have edited your last post? Have you managed to fix the problem in your end? I'm checking your forms and it seems to be working as expected. 

    Could you give us an example of a correct calculation in your end. Also, is the form embedded on a website or is it being viewed directly using the Form URL?

    We'll wait for your response.

    Thank you.