We still are not receiving forms

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    Bobbi Woelpern
    Asked on May 20, 2015 at 01:07 PM

    This has been an ongoing issue for us and has gotten worse over time.  We have received zero forms in our lostdogsmn@aol.com account for the past two days.  I just checked and we are NOT on the bounce list.  If you check and see that we are please tell me how you check.  Each time I have reported this I have checked to find we are not on the bounce list-you say you checked to find that we are.


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    Answered on May 20, 2015 at 01:36 PM

    Hello Bobbi Woelpern,

    I am sorry for the inconvenient this issue is causing you.

    I have gone ahead and checked your email lostdogsmn@aol.com I confirm it is not on the bounce list.

    I strongly recommend you to clear your browser's cache, inside this guide you will find step by step process: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    You are also able to view your submissions, please take a look at this helpful link: http://www.jotform.com/help/269-How-to-view-Submissions.

    I hope this information helps.