My Forms Folders were not restored after changing Account Username

  • Profile Image
    Asked on May 20, 2015 at 06:57 PM


    David with JotForms kindly helped me to rename our account UACON but now all my folder are gone. Should i just recreate the folders or is there something that needs to be fixed on your end as well?

    Thank you


  • Profile Image
    Answered on May 20, 2015 at 08:49 PM

    Hi Travers,

    I was able to see the issue on your My Forms page.

    It seems that when your account/username was changed, the existing Folder Names were lost.


    I could not find any other way to restore the folder names. And it seems the only way to restore is to just create them again on your My Forms page. 

    Hope this help. Please let us know if there is more we can help you with.