What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded a wrong account. How to switch subscription?

    Asked by etyeap on May 20, 2015 at 09:45 PM

    I have 2 jotform accounts and a few days ago upgraded one of them.

    Unfortunately I upgraded the wrong account and hope that JotForm can rectify my error by switching between account ogasgi to etyeap. 

    Thank you.



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    JotForm Support

    Answered by ashwin_d on May 21, 2015 at 02:49 AM


    Upon checking your account "ogasgi", I found that you have upgraded to premium monthly subscription using PayPal payment gateway. We will not be able to transfer the subscription to your other account "etyeap".

    To solve this problem, your existing subscription needs to be cancelled. For security reasons, you need to sign in to your "ogasgi" account and send us a message, we will cancel your subscription and process the refund. I would suggest you to upgrade your "etyeap" account anytime as we will process the refund for your existing subscription.

    Please be noted that after the refund is initiated, it will take 3-7 days for the amount to reflect in your statement.

    Thank you!