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    I downgraded to premium form economy but I was billed for both subscription.

    Asked by truongthaituan on May 21, 2015 at 06:28 AM
    Hello , On 5/13/2015 I was downgraded my Account from Economy to Premium = 1000 subscribers ( paying $ 9.95 ) . But why to day I have to pay $ 19.95 for Economy 10000 subscribers account ?


    Screenshot
    2015 style font hello my account
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 21, 2015 at 09:40 AM

    Home truongthaituan,

    I did check your account and found that you have two active subscriptions.

    When you upgraded your account to premium monthly subscription #S-7JW85410UR870615N on May/13, you did not cancel the existing economy subscription #S-9MU69375J9887544W.

    I have gone ahead and sent a request to our billing department to cancel the economy subscription #S-9MU69375J9887544W and process the refund of $19.95. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!

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    Answered by truongthaituan on June 03, 2015 at 12:12 AM
    Why I still have not received your refund?
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 03, 2015 at 03:43 AM

    Hello truongthaituan,

    Upon checking our records, I found that the refund was processed successfully. I would suggest you to please wait for a few days and get back to us if you still do not see the amount in your account.

    Thank you!