What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You mean, they cannot create a form to their own My Forms section? If so, that's how sub-user account works if they have registered using the invitation link. They can only create a form under your account/folder. To do that, they have to click your username/folder first to active the "Create Form" button.