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    JotForm Signature Widget Stopping Form from Submitting

    Asked by TJCApaches on May 21, 2015 at 05:33 PM

    Good Day!

    We're using the Smooth Signature widget and whenever we try to submit a form with it, it just hangs and doesn't submit.

    Any help would be appreciated.

    Page URL:
    http://form.jotformpro.com/form/40776216980966

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    JotForm Support

    Answered by jonathan on May 21, 2015 at 06:52 PM

    When I checked your jotform http://www.jotformpro.com/form/40776216980966 I did find an status error in the browser console.

     

    I tried submitting the form and it hanged up and was stuck to "Please wait" message in the submit button

     

    I was able to find a fixed by removing the existing smooth signature widget, and then add it back again to the form.

     

    when I test submitted my test form it was successful this time.

     

     

    Can you please try also removing and add back the Smooth signature widget to your form, similar to the steps I did.

    Please let us know if this still did not resolve the issue.

    Thanks.