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  • Profile Image

    Payment form does not list details of the text included on the form.

    Asked by cultad on May 21, 2015 at 05:53 PM



    When someone signs up, they read the conditions for payment and have to agree and sign.

    I receive email notification of payment but it does not contain the text of the agreement. 

    This leads me to believe that the person paying does not receive a copy of the agreement either.

    Can you please check to see how this can be done? I need for them and for me to have a copy of the agreement when they sign it. The signature is emailed in the notification, but not the text.

    Thank you for your quick response.

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    JotForm Support

    Answered by jonathan on May 21, 2015 at 07:09 PM

    I receive email notification of payment but it does not contain the text of the agreement. 

    I understand the confusion on this. Actually, the limitation is on the form's email template side. We are looking to improved this part on further updates.

    Any TEXTS field or HEADER TEXT in the form will NOT appear in the Notification Email or Autoresponder Email by default.

    So, you are not able to see those agreement/conditional terms text in the email message.

    A workaround I suggest you check out can be found on this discussion thread






    Hope this help. Please let us know if you need further assistance on this.