What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Take Photo widget: black screen on desktop

    Asked by NgeeAnnPolytechnic on May 22, 2015 at 03:45 AM

    This is my current form.  it works fine on mobile device.

    What if user accesses from pc / desktop - they upload photo option becomes a dark box.  can't they have option to browse and upload instead? ie detect they r accessing from pc and adapt the field?

    Page URL:
    http://www.jotform.me/NgeeAnnPolytechnic/Green_NP

    video Mobile pc browse mobile device
  • Profile Image
    JotForm Support

    Answered by Boris on May 22, 2015 at 07:57 AM

    The widget you are using, the Take Photo widget, works by using your camera. If there is no camera attached, or if the user is blocking web access to his camera, the box on the widget will appear black. As most mobile phones have cameras, the field will work for most mobile devices without showing them the black box.

    You can add an Upload field beneath the Take Photo widget, and instruct your users to upload an existing picture if they do not wish to take a new picture.

    This way, PC/desktop users without a camera still have an option to upload their photos to you, and anyone who may not look their best that day, or who is not at the proper location anymore, can still upload an existing image of theirs instead.

    Please let us know how it goes. Thank you.