What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why aren't fields on the jotform appearing in the submitted data?

    Asked by MassArt on November 18, 2011 at 01:38 PM

    We created a form (ID 2731221395) with several fields on it. When looking at the submissions, some of the fields on the form are absent. Please refer to the attached screenshot, For example, you'll see "Full Name" and "E-mail," which appear on both the form and the submission data. However, "Confirm E-mail," "Address," "Daytime Phone," and a couple of other fields are present on the form and absent from the submission information.

    Are we missing something? Is our form misconfigured? Are we bleeding data? Thanks for your help.

    Page URL:
    http://inside.massart.edu/Campus_Life/Student_Activities/Holiday_and_S<br/>pring_Sales/Artwork_Submission.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 18, 2011 at 05:06 PM

    Thank you for contacting us.

    In order to solve the problem, please check all the fields you want to display in Submissions Options:

    Please feel free to contact us if you need any other assistance. We will be happy to help you.