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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button is not working on iPhone

    Asked by Cheyenne  on May 22, 2015 at 02:27 PM

    Hi,

     

    I have made a jotform for my WIX website. It seems that from a computer it works fine. So it does from an Android phone.

    But from an Iphone it doesnt work!!! Please help?

    Page URL:
    http://www.calibelleza.com/#!virtual-consult/c1ngv

    Wix website submit button iPhone
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 22, 2015 at 02:51 PM

    I have tested you your form on Samsung Galaxy S4 and on iPhone 5 simulator and I was able to submit your form.

    Did you use this guide to embed your form to Wix Site:

    http://www.jotform.com/help/70-Adding-a-form-to-Wix-Site 

    Did you try to submit your form from other iPhone? 

    You can also try to clear browser cache on your iPhone.

    http://www.wikihow.com/Clear-Your-Browser's-Cache-on-an-iPhone 

    Hope this will help. Let us know if you need further assistance.

     

  • Profile Image

    Answered by Cheyenne  on May 22, 2015 at 04:36 PM
    Ok,I have done both and it's still not working.
    Every time I enter the submit button, The page jumps up to the header..........
     
    On the forum, I have read i'm not the only one and that it goes for some Iphone's (mine is a iphone5)-
    I hope you find a solution to this problem as the mayority of my clients are Iphone users.
     

    Thank you for your time

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 22, 2015 at 05:24 PM

    I have found same problem on other tread http://www.jotform.com/answers/539302-Form-embedded-on-Wix-Site-Submit-button-not-working-on-iPhone .

    Can you please try what my colleagues suggested there?

    In case that your issue is still not resolved we will inform our developer.