Submit button is not working on iPhone

  • Profile Image
    Cheyenne 
    Asked on May 22, 2015 at 02:27 PM

    Hi,

     

    I have made a jotform for my WIX website. It seems that from a computer it works fine. So it does from an Android phone.

    But from an Iphone it doesnt work!!! Please help?

  • Profile Image
    BJoanna
    Answered on May 22, 2015 at 02:51 PM

    I have tested you your form on Samsung Galaxy S4 and on iPhone 5 simulator and I was able to submit your form.

    Did you use this guide to embed your form to Wix Site:

    http://www.jotform.com/help/70-Adding-a-form-to-Wix-Site 

    Did you try to submit your form from other iPhone? 

    You can also try to clear browser cache on your iPhone.

    http://www.wikihow.com/Clear-Your-Browser's-Cache-on-an-iPhone 

    Hope this will help. Let us know if you need further assistance.

     

  • Profile Image
    Cheyenne 
    Answered on May 22, 2015 at 04:36 PM
    Ok,I have done both and it's still not working.
    Every time I enter the submit button, The page jumps up to the header..........
     
    On the forum, I have read i'm not the only one and that it goes for some Iphone's (mine is a iphone5)-
    I hope you find a solution to this problem as the mayority of my clients are Iphone users.
     

    Thank you for your time

  • Profile Image
    BJoanna
    Answered on May 22, 2015 at 05:24 PM

    I have found same problem on other tread http://www.jotform.com/answers/539302-Form-embedded-on-Wix-Site-Submit-button-not-working-on-iPhone .

    Can you please try what my colleagues suggested there?

    In case that your issue is still not resolved we will inform our developer.