Why is my Header pixelated when I export form as PDF?

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    bwilson6
    Asked on May 22, 2015 at 04:58 PM

    For some reason when I export this document to PDF, the Header comes out pixelated, like an ugly compressed image stuck to the top of the document.

     

    I tried disabling background images for the header, but the same thing happens. I then tried using a plain text field instead of a header, but even it had the same problem.

     

    The rest of the text in the document is crisp and bold, except for the header area. What could be happening?

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    Mike
    Answered on May 22, 2015 at 06:38 PM

    Thank you for contacting us.

    It seems that the issue is related to our PDF generation system, it generates an image based heading sections instead of the actual text. I was able to reproduce the same issue with other forms.

    A bug report ticket has been attached to this thread and escalated to our Development Team.

    We get back to you as soon as we have any updates.

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    bwilson6
    Answered on May 22, 2015 at 06:41 PM

    Okay, thank you for the quick answer Mike