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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my Header pixelated when I export form as PDF?

    Asked by bwilson6 on May 22, 2015 at 04:58 PM

    For some reason when I export this document to PDF, the Header comes out pixelated, like an ugly compressed image stuck to the top of the document.

     

    I tried disabling background images for the header, but the same thing happens. I then tried using a plain text field instead of a header, but even it had the same problem.

     

    The rest of the text in the document is crisp and bold, except for the header area. What could be happening?

    Page URL:
    http://www.jotform.us/form/51406924263150

    Screenshot
    pdf pixelated header
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    JotForm Support

    Answered by Mike on May 22, 2015 at 06:38 PM

    Thank you for contacting us.

    It seems that the issue is related to our PDF generation system, it generates an image based heading sections instead of the actual text. I was able to reproduce the same issue with other forms.

    A bug report ticket has been attached to this thread and escalated to our Development Team.

    We get back to you as soon as we have any updates.

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    Answered by bwilson6 on May 22, 2015 at 06:41 PM

    Okay, thank you for the quick answer Mike