What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Billing: I wish to cancel my subscription

    Asked by poppenliefde on May 23, 2015 at 12:12 PM

    I tried many times to downgrade but it doesn't work and am paying every month while i'm not using it.

  • Profile Image

    Answered by Ben on May 23, 2015 at 01:26 PM

    I took a look at your account and I see that you are using PayPal.

    Please follow the next steps to cancel your PayPal subscription: How can I cancel my PayPal subscription?

    Do let us know if you have any further questions or if you need our assistance and we would be happy to assist.