What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form won't submit

    Asked by spotlightchildrenstheater on May 24, 2015 at 01:04 PM

    My customers are saying that the form won't submit when they are done filling it out and click the submit button. It says please wait, and never submits.


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    JotForm Support

    Answered by jonathan on May 24, 2015 at 05:45 PM


    I made a test submission using your jotform http://www.jotformpro.com/form/51386350760960


    but I could not reproduced the issue yet. 

    Can you please provide us more details about the issue also. Was their any error hint/message seen when the it fails to submit? Since it is also a payment form, proper CC account must be provided also if there is a payment transaction.

    We will wait for your updated response.