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    PDF form submit error

    Asked by bilbreycats on May 24, 2015 at 11:00 PM
    Although my form looks great in Chrome, it still does not look good in Internet Explorer (I have IE 11) so I've created a PDF for IE users to use.  I've done several trial submissions which have gone through but keep getting this error message every time I hit "submit."
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    JotForm Support

    Answered by Chriistian on May 24, 2015 at 11:30 PM

    Hi bilbreycats, 

    Thanks for contacting us.

     

    I checked the form in IE 11 and it seems that it is displayed ok. Please see screenshot below.

    Can you provide us a screenshot and point out the part that needs to be fixed?

     

    Regarding the submit error you reported, if I understand correctly your users are submitting the fillable pdf form using IE (correct me if I'm wrong). When I tried using Adobe Reader in submitting the form, I was not able to encounter the problem. As an alternative, can you please ask your user to use Adobe Reader (or any PDF Reader/Writer Software) instead of using IE in submitting the fillable PDF form?

     

    Regards.

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    Answered by bilbreycats on May 25, 2015 at 09:03 AM

    Thanks for answering so quickly, Chriistian!  I have Adobe Acrobat but when I changed my default to Adobe Reader and used that to complete and submit the form, I was able to do so with no error message. I will definitely ask our users to do the same instead of IE.

    I'm attaching a scanned 8x11" image of what my form looks like when printed in IE 11.  No matter what I've tried, I can't get it to look like it does in Chrome.  Thanks ahead of time!

     

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    JotForm Support

    Answered by Chriistian on May 25, 2015 at 10:07 AM

    Hi bilbreycats,

     

    Firstly, glad to hear you are now able to submit (using Adobe Reader) without error.

     

    Secondly, I'm sorry but I am still having difficulty finding what's out of order on the IE printed form which you have shown above because I compared it to the Chrome printed form and there is not much difference. Here's a screenshot of an 8x11'' of the form printed using Chrome (and a comparison with the IE print version).

     

    If you can point out what is off-target in the IE print (via screenshot), it will greatly help.

     

    Regards.

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    Answered by bilbreycats on May 25, 2015 at 11:26 AM

    After seeing your screenshots, Chriistian, I started thinking maybe it has something to do with my printer set up.  I went to Page Setup in IE, unchecked "Enable Shrink-to-Fit" and that took care of the problem on my end!  Hard to believe it was something so simple.  I appreciate all your help!  

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    JotForm Support

    Answered by BJoanna on May 25, 2015 at 11:34 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other issues.