What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Urgent - How can I reactivate my account and upgrade?

    Asked by IKFF - Lizanne Visser  on May 25, 2015 at 05:09 AM

    Hey

     

    I need to reactivate my account after using the free Jotform layout.  I used the 10 free entries and still have many submissions flooding in for our film festival so I need to upgrade to the $9 package urgently.  It is no longer accepting my long details to do this.

     

    Need help  urgently to reactivate please.

     

    Thanks guys!

     

    Liz

    my account and Submissions JotForm layout thanks
  • Profile Image
    JotForm Support

    Answered by Boris on May 25, 2015 at 07:35 AM

    Hello Liz.

    If you are having problems logging in, please note that you can use the Forgot password link on the login page.

    After you have logged in, please note that you can upgrade your subscription by going to the pricing ( http://www.jotform.com/pricing ) or billing ( http://www.jotform.com/myaccount/billing ) page and selecting the subscription that you desire.

    Please let us know how it goes, we would love to get this issue resolved for you as soon as possible.