Urgent - How can I reactivate my account and upgrade?

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    IKFF - Lizanne Visser 
    Asked on May 25, 2015 at 05:09 AM



    I need to reactivate my account after using the free Jotform layout.  I used the 10 free entries and still have many submissions flooding in for our film festival so I need to upgrade to the $9 package urgently.  It is no longer accepting my long details to do this.


    Need help  urgently to reactivate please.


    Thanks guys!



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    Answered on May 25, 2015 at 07:35 AM

    Hello Liz.

    If you are having problems logging in, please note that you can use the Forgot password link on the login page.

    After you have logged in, please note that you can upgrade your subscription by going to the pricing ( http://www.jotform.com/pricing ) or billing ( http://www.jotform.com/myaccount/billing ) page and selecting the subscription that you desire.

    Please let us know how it goes, we would love to get this issue resolved for you as soon as possible.