Our forms are disabled now?

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    Asked on May 25, 2015 at 12:36 PM
    We are in the limits of Our forms, but we pay today our bill, i don´t understand why Our forms are disable. Our id is VoluntariosANSeR y wait for your comments. Grettings Robert.
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    Answered on May 25, 2015 at 01:55 PM

    I see that your account is overlimit by receiving 1040 submissions for the current month and hence the account is disabled. 

    In order to continue to receive the submissions the account needs to be upgraded or you may wait for the submission counter to reset on first day of next month.

    Hope this information helps. Thank you!

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    Answered on May 26, 2015 at 10:23 AM

    in a calendar month, or billing motnh, i paid on may 24.

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    Answered on May 26, 2015 at 11:36 AM

    I checked and can confirm that you did pay on the 24th which was two days ago. 

    I believe what happened was you went 40 submissions over your 1000 premium limit for last month and that in turn had halted your account submissions placing you as being Over the Limit.

    I've gone ahead and reset this for you since your new month has already started to correct it.