What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Log On

    Asked by Batul  on May 25, 2015 at 01:21 PM


    I need to make changes on the form that I've done; but I can't log on. 

    Can you please help me? 

    I did the reset password link, but the its standill..the button doesn't refresh/doesn't take me anywhere. 

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    JotForm Support

    Answered by BDAVID on May 25, 2015 at 02:09 PM

    No account was found with your email address "*hcr****ved*z*g*@gmail.com", could you please provide us the URL of your jotform? In that way we will be able to track your account and further assist resetting the password.

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    JotForm Support

    Answered by david on May 26, 2015 at 01:28 PM

    The form embedded to that page was created using a "Guest" account.  To be able to log in to view the form, you would need to first register an account using the same email address you used while creating your forms, in this case "maurice@stepitupcamp.org".  Once you register your account using that email address, your forms should automatically be moved to your account.  If they are not, just let us know you would like the forms from "guest_51037748340049" moved to your registered account.

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    Answered by toolie52 on May 27, 2015 at 04:12 PM

    Okay, can you please transfer the forms to the email: bhcreativedezign@gmail.com

    Thank you!!
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    JotForm Support

    Answered by david on May 27, 2015 at 05:25 PM

    I have moved the forms from your guest account to your registered account.  If there is anything else we can help you with, just let us know and we will be happy to assist you.

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    Answered by toolie52 on May 27, 2015 at 08:31 PM

    Thank you.


    Is there a way to add a promo code option? I want the customer's to be able to get a discount, when they check out. 
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    JotForm Support

    Answered by Chriistian on May 28, 2015 at 12:13 AM

    Hi toolie52,  

    Thanks for contacting us.


    I have moved your question in a separate thread since we can only answer one question/issue per thread. We will attend to your concern immediately.