What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to fill out form in mobile

    Asked by jairo on May 25, 2015 at 09:22 PM
    No puedo llenar la encuesta en celulares, pero si puedo en un ordenador de escritorio. A que se debe esto?
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    JotForm Support

    Answered by Chriistian on May 25, 2015 at 09:33 PM

    Hi jairo, 

    Thanks for contacting us.

     

    We would like to ask for more information about your form. Can you provide us the link or name of the form in question? Did you embed it to your website? If so, please provide us the URL of the webpage containing your form.

     

    If you are trying to embed that form to your website, I recommend you to use the iFrame embed code. Please check this article to know How to get the iFrame embed code of your form.

     

    Regards.

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    JotForm Support

    Answered by Chriistian on May 25, 2015 at 11:43 PM

    Hi,

    I checked your form and tried accessing it in an android mobile device and I was not able to replicate the issue. 

     

    To further help, can you provide us what browser version and device you are using when you encountered the problem?

     

    Regards.

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    Answered by jaem on May 26, 2015 at 12:17 AM

    My browser is google. I have an android version 4.4.4 moto g. 

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    JotForm Support

    Answered by Chriistian on May 26, 2015 at 02:42 AM

    Hi jaem, 

    I cloned your form and I can fill up your form using google chrome browser in an android device.

     

    Can you try accessing my cloned form and see if it works in your mobile device? Here's the link to the cloned form: http://form.jotformpro.com/form/51448577731968. If it works, you may re-clone it back to you. 

     

    Please also try to clear your browser cache and form cache. Do let us know if issue persists.

     

    Regards. 

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    Answered by jaem on May 26, 2015 at 11:08 AM

    Hi, Jotform support

    I want to thank you since I can do it. I want to know how did you do it? Because my link is https://secure.jotformz.com/form/51406396102650 and yours is http://form.jotformpro.com/form/51448577731968. How can I change it?

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    Answered by Sammy on May 26, 2015 at 11:40 AM

    To change your link you need to re-embed your form with the secure form option unchecked

    Also embed using the iframe method.

    Kindly revert back with your outcome