Unable to fill out form in mobile

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    jairo
    Asked on May 25, 2015 at 09:22 PM
    No puedo llenar la encuesta en celulares, pero si puedo en un ordenador de escritorio. A que se debe esto?
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    Chriistian
    Answered on May 25, 2015 at 09:33 PM

    Hi jairo, 

    Thanks for contacting us.

     

    We would like to ask for more information about your form. Can you provide us the link or name of the form in question? Did you embed it to your website? If so, please provide us the URL of the webpage containing your form.

     

    If you are trying to embed that form to your website, I recommend you to use the iFrame embed code. Please check this article to know How to get the iFrame embed code of your form.

     

    Regards.

  • Profile Image
    Chriistian
    Answered on May 25, 2015 at 11:43 PM

    Hi,

    I checked your form and tried accessing it in an android mobile device and I was not able to replicate the issue. 

     

    To further help, can you provide us what browser version and device you are using when you encountered the problem?

     

    Regards.

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    jaem
    Answered on May 26, 2015 at 12:17 AM

    My browser is google. I have an android version 4.4.4 moto g. 

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    Chriistian
    Answered on May 26, 2015 at 02:42 AM

    Hi jaem, 

    I cloned your form and I can fill up your form using google chrome browser in an android device.

     

    Can you try accessing my cloned form and see if it works in your mobile device? Here's the link to the cloned form: http://form.jotformpro.com/form/51448577731968. If it works, you may re-clone it back to you. 

     

    Please also try to clear your browser cache and form cache. Do let us know if issue persists.

     

    Regards. 

  • Profile Image
    jaem
    Answered on May 26, 2015 at 11:08 AM

    Hi, Jotform support

    I want to thank you since I can do it. I want to know how did you do it? Because my link is https://secure.jotformz.com/form/51406396102650 and yours is http://form.jotformpro.com/form/51448577731968. How can I change it?

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    Sammy
    Answered on May 26, 2015 at 11:40 AM

    To change your link you need to re-embed your form with the secure form option unchecked

    Also embed using the iframe method.

    Kindly revert back with your outcome