What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Urgent Request for Contact - Security Question

    Asked by jperyer on May 26, 2015 at 12:55 PM

    Please call me as soon as possible to discuss form security and a potential for breach. 


    Thank you!


    Jamie Maddux 



  • Profile Image
    JotForm Support

    Answered by Mike_G on May 26, 2015 at 01:09 PM

    I would like to really apologize but, we don't have a way to contact you over the phone as we don't have any phone support. Please feel free to ask your queries here.

    To answer your question about Security,

    the forms created and submissions are transmitted securely with a 256-bit high-grade encryption. You may  also use or log into JotForm's secured site and download your submissions and/or reports over a secure connection: https://www.jotform.com

    We provide a very high security throughout our provider's hosting  servers for stored data. We got a very powerful cloud of servers whose storage is encrypted which provides security protection against malicious attacks like SQL injection and Denial of Service (DOS). 

    Here's our guide on How to receive SSL Submissions and How to Enable Security Certificate Seal on Secure Forms.

    Hope this satisfies your question about Security. If you have any further question, please feel free to let us know and we will be glad to help you anytime. Thank you.