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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How do I cancel my account?Asked by lachowsky03 on May 26, 2015 at 03:08 PM
Our PayPal Downgrade is not automated yet so it queues you in our system for our Billing Team to manually downgrade, which is done about once a week. However, you are more then welcome to expedite this cancellation yourself by logging into your PayPal Account and locating the subscription to cancel it there.
You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:
(1) Login to your Paypal Account
(2) Find the latest payment you have made to JotForm
(3) Click the subscription number for that transaction
(4) Click on the "Cancel Subscription" button.
If you have any further questions, let us know and we will be happy to help.